DD. Phan/Information Management 40(2003)581-590 However, gaining competitive advantage requires building on the proven principles of effective strategy. Key success factors include maintaining distinctive Digital Markets, McGraw-Hill. New York, 1998. strategic positioning, using e-business technology to [6] J Pfeffer, G.R. Salancik, The Extemal Control of Organiza improve efficiency and competitive advantage, main- tions: A Resource Dependence Perspective, Harper Row taining support from top management, putting empha New York, 1978, pp. 92-184 is on the quality of e-business op [71 J. Pfeffer, Organization and Organization Theory, Pitman, maintaining good oston. 1982. [8 DD. Phan gel, J.F. Although one can argue that the spectacular suc- field survey and OS/ cesses of many e-businesses may be due to the study, Information and Man 28,1995,pp.271-28 advance of e-commerce today, we have seen that those 91 M. Porter, Competitive Advantage, Free Press, New York, who abandoned fundamental ways of competing even 1985 tually fail. Good e-business strategies have contribu [10] M. Porter, Strategy and the Internet, Harvard Business Review, March 2001, pp 63- ted to Intel's long lasting and solid financial success [11 w.D. Raisch, The e-Marketplace: Strategies for Success in By using e-business to enhance its distinctive posi- 2B. McGraw-Hill. New York, 2001 tioning, operational efficiency, and competitiveness [12] M. Scarborough, J. Spatarella, Getting behind the business of Intel has continued to strengthen its strategic position ectronic commerce, Joumal of Cash Management 18(4) in the global market. 1998,pp.42-46 [13 J.A. Senn, Capitalization on Electronic Commerce, Inform The strategies and success factor on Systems Management, Summer 1996. can help managers to develop and integrate e-business [14] P.T. Than, in: Proceedings of the IT@Edu2000Conference technology into their overall business on Intel Corporation: The E-Business Payoff, Ho Chi Minh City, Vietnam, 6-7 January 2000, p 202. [15] E. Turban, J. Lee, M. Warkentin, H. Chung, Electronic Commerce 2002: A Managerial Perspective, Upper Saddle Acknowledgements River, Prentice-Hall, Englewood Cliffs, NJ, 2002 [16] The Wall Street Journal, The 100 biggest companies in this The author would like to thank mr. phuc t. Than years scoreboard, The Wall Street Journal, 25 February 2002 General Manager, and his staff at Intel Vietnam, in collaboration with the Information Technology Department, College of Natural Science, Ho Chi Minh Dien D. Phan is a professor at the Business Computer Information System City National University, Vietnam for the help to t. Cloud State University and Nicole onduct this stud Maria Stata visiting professor in MIS at the School of Business, University of Vermont. He received the bs degree from St Cloud State University, the MBA from References the University of Minnesota, and the PhD degree from the Ur [1 Bus ek, Corporate Scoreboard, Business Week. Before joining the faculty of the Minne- 2001,p.60. ota State University System, he worked [2] G.R. Carroll, Organizational Ecology. Annual Review of at IBM er. mn. as a software architect in the IBM Management Architecture Group. His interests 13 L. Constantine, Back to the Future. Communications of the ngineering, project management, group collabora- ACM, March 2001, Pp 126-129 tion. and e commerceHowever, gaining competitive advantage requires building on the proven principles of effective strategy. Key success factors include maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, main￾taining support from top management, putting empha￾sis on the quality of e-business operations, and maintaining good system security. Although one can argue that the spectacular suc￾cesses of many e-businesses may be due to the advance of e-commerce today, we have seen that those who abandoned fundamental ways of competing even￾tually fail. Good e-business strategies have contribu￾ted to Intel’s long lasting and solid financial success. By using e-business to enhance its distinctive posi￾tioning, operational efficiency, and competitiveness, Intel has continued to strengthen its strategic position in the global market. The strategies and success factors discussed here can help managers to develop and integrate e-business technology into their overall business. Acknowledgements The author would like to thank Mr. Phuc T. Than, General Manager, and his staff at Intel Vietnam, in collaboration with the Information Technology Department, College of Natural Science, Ho Chi Minh City National University, Vietnam for the help to conduct this study. References [1] BusinessWeek, Corporate Scoreboard, BusinessWeek, 26 February 2001, p. 60. [2] G.R. Carroll, Organizational Ecology, Annual Review of Sociology, August 1984. [3] L. Constantine, Back to the Future, Communications of the ACM, March 2001, pp. 126–129. [4] Intel Corp., http://www.intel.com/eBusiness/estrategies/en￾abling/, January 2000. [5] W. Mougayar, Opening Digital Markets, McGraw-Hill, New York, 1998. [6] J. Pfeffer, G.R. Salancik, The External Control of Organiza￾tions: A Resource Dependence Perspective, Harper & Row, New York, 1978, pp. 92–184. [7] J. Pfeffer, Organization and Organization Theory, Pitman, Boston, 1982. [8] D.D. Phan, D. Vogel, J.F. Nunamaker, Empirical studies in software development projects: field survey and OS/400 study, Information and Management 28, 1995, pp. 271–280. [9] M. Porter, Competitive Advantage, Free Press, New York, 1985. [10] M. Porter, Strategy and the Internet, Harvard Business Review, March 2001, pp. 63–78. [11] W.D. Raisch, The e-Marketplace: Strategies for Success in B2B, McGraw-Hill, New York, 2001. [12] M. Scarborough, J. Spatarella, Getting behind the business of electronic commerce, Journal of Cash Management 18 (4), 1998, pp. 42–46. [13] J.A. Senn, Capitalization on Electronic Commerce, Informa￾tion Systems Management, Summer 1996. [14] P.T. Than, in: Proceedings of the IT@Edu2000 Conference on Intel Corporation: The E-Business Payoff, Ho Chi Minh City, Vietnam, 6–7 January 2000, p. 202. [15] E. Turban, J. Lee, M. Warkentin, H. Chung, Electronic Commerce 2002: A Managerial Perspective, Upper Saddle River, Prentice-Hall, Englewood Cliffs, NJ, 2002. [16] The Wall Street Journal, The 100 biggest companies in this year’s scoreboard, The Wall Street Journal, 25 February 2002, p. B8. Dien D. Phan is a professor at the Business Computer Information Systems, St. Cloud State University and Nicole Maria Stata visiting professor in MIS at the School of Business, University of Vermont. He received the BS degree from St. Cloud State University, the MBA from the University of Minnesota, and the PhD degree from the University of Arizona. Before joining the faculty of the Minne￾sota State University System, he worked at IBM Rochester, MN, as a software architect in the IBM’s Distributed Data Management Architecture Group. His interests include software engineering, project management, group collabora￾tion, and electronic commerce. 590 D.D. Phan / Information & Management 40 (2003) 581–590