工程科学学报，第37卷，第6期：812821,2015年6月 Chinese Journal of Engineering,Vol.37,No.6:812-821,June 2015 D0l:10.13374/j.issn2095-9389.2015.06.020:http://journals.ustb.edu.cn 钢铁工业逆向供应链服务过程模型 王蕾，夏绪辉，熊颖清，刘军伟，周敏 武汉科技大学机械自动化学院，武汉430081 ☒通信作者，E-mail:xiaxuhui(@wust.cdu.cn 摘要根据钢铁工业逆向供应链流程，分析了钢铁工业逆向供应链及其服务的基本定义和三个服务主体的特征。在此基 础上，构建了一种二层级三维度钢铁工业逆向供应链服务过程模型.在服务抽象维、服务组织与协同运作维、服务网络跨级 控制与服务增值维等三个维度构成的空间里，完成由服务方案匹配与决策实现的三阶段构成的第一级服务响应以及由服务 功能实现的两阶段构成的第二级服务响应过程.探讨了服务过程实现中的服务模块化、服务知识获取与共享、服务模块智能 匹配等关键技术。以某钢铁企业废钢逆向供应服务为实际应用案例，验证了模型的可行性 关键词钢铁工业：供应链：服务：过程模型：模块化：匹配 分类号F405:TH165.2 Reverse supply chain service process model for the iron and steel industry WANG Lei,XIA Xu-hui,XIONG Ying-ging,LIU Jun-wei,ZHOU Min School of Machinery and Automation,Wuhan University of Science and Technology,Wuhan 430081,China Corresponding author,E-mail:xiaxuhui@wust.edu.en ABSTRACT The basic definition and the characteristics of three service principals of reverse supply chain service for the iron and steel industry is analyzed according to the reverse supply chain process of the iron and steel industry.Based on this work,a two- hierarchical and three-dimensional reverse supply chain service process model is built for the iron and steel industry.A three- dimensional service space is constructed,including services abstraction,service organization and collaborative operation,and service network control and service value-added.In the space,the first hierarchical service response constituted by the three stages of service programme matching and decision-making,and the second hierarchical service response constituted by the two stages of service func- tion realization are accomplished.The key technology of service process realization including service modularization,service knowledge acquisition and sharing,and service modular intelligent matching is discussed.Finally,the feasibility of the model is proved by a case of scrap steel reverse supply service for one iron and steel enterprise. KEY WORDS iron and steel industry:supply chains:service:process models;modularization;matching 钢铁工业是我国国民经济的重要基础产业，作阶段，既面临结构调整、转型升级的发展机遇，又面 为产业链的前端，带动机械制造、航空、机车、汽车、 临资源价格高涨、产能明显过剩、环境压力增大、自 建筑等诸多行业发展，在工业化进程中具有战略地主创新能力不足等严峻挑战.钢铁工业废弃物资源 位.目前，我国钢铁行业正处于转变发展方式的关键 化处理和综合利用是迎接这些挑战的重要途径之 收稿日期：2014-11-30 基金项目：国家自然科学基金资助项目(71471143)工程科学学报，第 37 卷，第 6 期:812--821，2015 年 6 月 Chinese Journal of Engineering，Vol． 37，No． 6: 812--821，June 2015 DOI: 10． 13374 /j． issn2095--9389． 2015． 06． 020; http: / /journals． ustb． edu． cn 钢铁工业逆向供应链服务过程模型 王 蕾，夏绪辉，熊颖清，刘军伟，周 敏 武汉科技大学机械自动化学院，武汉 430081  通信作者，E-mail: xiaxuhui@ wust． edu． cn 摘 要 根据钢铁工业逆向供应链流程，分析了钢铁工业逆向供应链及其服务的基本定义和三个服务主体的特征． 在此基 础上，构建了一种二层级三维度钢铁工业逆向供应链服务过程模型． 在服务抽象维、服务组织与协同运作维、服务网络跨级 控制与服务增值维等三个维度构成的空间里，完成由服务方案匹配与决策实现的三阶段构成的第一级服务响应以及由服务 功能实现的两阶段构成的第二级服务响应过程． 探讨了服务过程实现中的服务模块化、服务知识获取与共享、服务模块智能 匹配等关键技术． 以某钢铁企业废钢逆向供应服务为实际应用案例，验证了模型的可行性． 关键词 钢铁工业; 供应链; 服务; 过程模型; 模块化; 匹配 分类号 F405; TH165. 2 Reverse supply chain service process model for the iron and steel industry WANG Lei，XIA Xu-hui  ，XIONG Ying-qing，LIU Jun-wei，ZHOU Min School of Machinery and Automation，Wuhan University of Science and Technology，Wuhan 430081，China  Corresponding author，E-mail: xiaxuhui@ wust． edu． cn ABSTRACT The basic definition and the characteristics of three service principals of reverse supply chain service for the iron and steel industry is analyzed according to the reverse supply chain process of the iron and steel industry． Based on this work，a two￾hierarchical and three-dimensional reverse supply chain service process model is built for the iron and steel industry． A three￾dimensional service space is constructed，including services abstraction，service organization and collaborative operation，and service network control and service value-added． In the space，the first hierarchical service response constituted by the three stages of service programme matching and decision-making，and the second hierarchical service response constituted by the two stages of service func￾tion realization are accomplished． The key technology of service process realization including service modularization，service knowledge acquisition and sharing，and service modular intelligent matching is discussed． Finally，the feasibility of the model is proved by a case of scrap steel reverse supply service for one iron and steel enterprise． KEY WORDS iron and steel industry; supply chains; service; process models; modularization; matching 收稿日期: 2014--11--30 基金项目: 国家自然科学基金资助项目(71471143) 钢铁工业是我国国民经济的重要基础产业，作 为产业链的前端，带动机械制造、航空、机车、汽车、 建筑等诸多行业发展，在工业化进程中具有战略地 位． 目前，我国钢铁行业正处于转变发展方式的关键 阶段，既面临结构调整、转型升级的发展机遇，又面 临资源价格高涨、产能明显过剩、环境压力增大、自 主创新能力不足等严峻挑战． 钢铁工业废弃物资源 化处理和综合利用是迎接这些挑战的重要途径之