Page x Models and loops Reflection-in-action Social context Putting reflection into practice Personal experience 13.Workplace Diversity and Training-More Than Fine Words Joan E Keogh Introduction and learning objectives Equal opportunities and managing diversity-what is the 20 difference? The business case 244 Training for diversity Is the educational approach enough? The law Towards a learning organization? Conclusion Section Four:Delivering Learning,Training and Development 14.Open,Distance and Flexible Learning Geoff Chivers Introduction and learning objectives From teaching to learning Distance learning Open learning Flexible learning Issues for the learner in ODFL Issues for ODFL providers The corporate open learning centre Conclusion 15.Design and Use of Group-based Training Methods Colin 285 Beard and Maggie McPherson Introduction and learning objectives Group training methods Selecting methods Emotion and learning Play and fun Using materials creatively Conclusion:the future of training methods 60s6eoew2sa2oaman&oaoaizadTang 302Page x Models and loops 224 Reflection-in-action 227 Social context 230 Putting reflection into practice 234 Personal experience 235 13. Workplace Diversity and Training–More Than Fine Words Joan E Keogh 241 Introduction and learning objectives 241 Equal opportunities and managing diversity–what is the difference? 242 The business case 244 Training for diversity 248 Is the educational approach enough? 251 The law 253 Towards a learning organization? 254 Conclusion 254 Section Four: Delivering Learning, Training and Development 14. Open, Distance and Flexible Learning Geoff Chivers 263 Introduction and learning objectives 263 From teaching to learning 264 Distance learning 266 Open learning 270 Flexible learning 273 Issues for the learner in ODFL 274 Issues for ODFL providers 276 The corporate open learning centre 278 Conclusion 282 15. Design and Use of Group-based Training Methods Colin Beard and Maggie McPherson 285 Introduction and learning objectives 285 Group training methods 287 Selecting methods 288 Emotion and learning 296 Play and fun 301 Using materials creatively 304 Conclusion: the future of training methods 304 16. The Selection, Design and Use of Individualized Training Methods Maggie McPherson and Colin Beard 307