Outputs ■■■■■■ ■■■■■■ ■■■■ ■■ ■■ 目■口■■ Goods Services Tangible Intangible Can be stored Can not be stored Little customer contact Requires customer in providing process contact in providing onger demand cycle process Can serve long distance Shorter demand cycle markets u Limited service areas arger facl cility scales Smaller facilities Easier quality Harder qualit measurement measurement 1818 Outputs ▪ Goods ▪ Tangible ▪ Can be stored ▪ Little customer contact in providing process ▪ Longer demand cycle ▪ Can serve long distance markets ▪ Larger facility scales ▪ Easier quality measurement ▪ Services ▪ Intangible ▪ Can not be stored ▪ Requires customer contact in providing process ▪ Shorter demand cycle ▪ Limited service areas ▪ Smaller facilities ▪ Harder quality measurement