NAVIGATION GUIDE TO USING THIS BOOK The book is divided into two parts Part A: Understanding BPR for e-Business Part a provides a general under- standing of the concepts and issues of business process redesign(BPR)in the context of e-business Part B: How to Redesign Enterprise Processes with BPR Software Part provides a step-by-step progression of how to redesign enterprise processes and supply chain processes with BPR software through examples. Part B takes advantage of the Holosofx Workflow- BPR software on CD-ROM that comes with the book Part A consists of three chapters Chapter 1: Introduction to BPR for e-business Chapter I provides an introduction to BPR and e-business and their relationship to how business enterprises go through organizational change. It provides an overview of how BPR projects work and also provides a general orientation and introduction to the book hapter 2: Key Issues around BPR and the Evolution of BPR for e-Business Chapter 2 provides a general survey of the concepts and perspectives around the evolu- tion of BPR for e-business. The first part of the chapter presents the key issues around BPR by examining what we learned from the first wave of BPr in the early to mid 1990s. The second part of the chapter presents the issues around the evolution of BPR in its second wave in the late 1990s in order to better understand the direction of evolution of BPR for e-business. The structure of the chapter is in a question-and-answer mode to allow the reader to flexibly navigate through it and also to refer back for reference Chapter 3: Principles and Tactics of Process Redesign for e-Business Chapter 3 provides three different sets of principles and tactics for redesigning enter- prise processes in e-business situations: principles and tactics for restructuring and re- configuring a business process(restructuring it), principles and tactics for changing the information flows around a business process (informating it), and principles and tactics heuristics for changing knowledge management around a business process(minding it) The principles and tactics are illustrated through many current examples Part B consists of five chapters that progressively go through the phases of business process redesign for enterprise processes and supply chain processes in the context of e-business Chapter 4: Scoping an Enterprise Process Chapter 4 explains through a detailed real case study what needs to happen at the end of enterprise process redesign(the scoping phase). It provides steps, methodsX PREFACE NAVIGATION GUIDE TO USING THIS BOOK The book is divided into two parts: • Part A: Understanding BPR for e-Business Part A provides a general under￾standing of the concepts and issues of business process redesign (BPR) in the context of e-business. • Part B: How to Redesign Enterprise Processes with BPR Software Part B provides a step-by-step progression of how to redesign enterprise processes and supply chain processes with BPR software through examples. Part B takes advantage of the Holosofx WorkflowBPR software on CD-ROM that comes with the book. Part A consists of three chapters. Chapter 1: Introduction to BPR for e-business Chapter 1 provides an introduction to BPR and e-business and their relationship to how business enterprises go through organizational change. It provides an overview of how BPR projects work and also provides a general orientation and introduction to the book. Chapter 2: Key Issues around BPR and the Evolution of BPR for e-Business Chapter 2 provides a general survey of the concepts and perspectives around the evolu￾tion of BPR for e-business. The first part of the chapter presents the key issues around BPR by examining what we learned from the first wave of BPR in the early to mid- 1990s. The second part of the chapter presents the issues around the evolution of BPR in its second wave in the late 1990s in order to better understand the direction of evolution of BPR for e-business.The structure of the chapter is in a question-and-answer mode to allow the reader to flexibly navigate through it and also to refer back for reference. Chapter 3: Principles and Tactics of Process Redesign for e-Business Chapter 3 provides three different sets of principles and tactics for redesigning enter￾prise processes in e-business situations: principles and tactics for restructuring and re￾configuring a business process (restructuring it), principles and tactics for changing the information flows around a business process (informating it), and principles and tactics heuristics for changing knowledge management around a business process (minding it). The principles and tactics are illustrated through many current examples. Part B consists of five chapters that progressively go through the phases of business process redesign for enterprise processes and supply chain processes in the context of e-business. Chapter 4: Scoping an Enterprise Process Chapter 4 explains through a detailed real case study what needs to happen at the front end of enterprise process redesign (the scoping phase). It provides steps, methods, and templates