Your English name 2194 Ph0a:请入电话号 Nationality:Chinese (Present Resident in Singapore OBJECTIVE A student fraduated in 2009 enco 008f .Though she finally ane a technic ian no to take a big ster forward to challenge another one!She prefers doing a actively technician rather than boring one PROFESSIONAL EXPERIENCE WORLD SCIENTIFIC PUBLISHING COMPANY E-Pub Executive PRESENT on website: >Deternine products hardcopy publishing date and softcopy posting date:ensure timely and accurate e-products posting date: copyright,product material,price,etc. Technical led by supervisor for the isplesentation of products managesent softsare projeci and provide software support for external and internal servers operatfon: Ensured hardre and softare copliance and compatibility.develop progran for different ases.support remote locations vith Net Access Internet VPN: Respond the last step before products publishing: Optisize products layout according with authors'requireaent tean players Docuents results and observations after inspections and audits L,20i DELL,SINGAPORE 0 detailed to custoner calls for prevention of future audit issues. Collected all custoer related complaints through various method .e botline.website, etc.Ensure all complains can be settled in a proper time. EDUCATION BACKGROUND: Your English name 21A, Bristol Road, Hertford Mansion, Singapore 219847 Phone: 请输入电话号码 · Email: 请输入 Email Nationality: Chinese (Present Resident in Singapore) OBJECTIVE A student Graduated in 2009 encountered the most difficult period in Singapore to get job opportunities after 2008 financial crisis. Though she finally became a technician not easily, in now 2010, she dares to take a big step forward to challenge another one! She prefers doing a actively technician rather than boring one! PROFESSIONAL EXPERIENCE JUNE, 2009 TO PRESENT WORLD SCIENTIFIC PUBLISHING COMPANY E-Pub Executive Liaise with Marketing, Editorial and Information System department to update daily maintenance on website: ➢ Determine products hardcopy publishing date and softcopy posting date; ensure timely and accurate e-products posting date; ➢ Confirm with editors for author details (name, affiliation, article footnote and total pages), SGML and XML coding time, books' copyright, product material, price, etc. Technical led by supervisor for the implementation of products management software project and provide software support for external and internal servers operation: ➢ Ensured hardware and software compliance and compatibility, develop program for different cases, support remote locations with Net Access Internet VPN; ➢ Analyse servers’ storage system and arrange issue in rational and write test plan, converted Respond the last step before products publishing: ➢ Optimize products layout according with authors' requirement; ➢ establish solution of problem list and give notice to other team players; ➢ Documents results and observations after inspections and audits JUL, 2007 TO OCT,2007 DELL, SINGAPORE Temp Customer Service Staff Handling all after sales service related issues: ➢ Recommend service options and schedule installations for phone, fax and computer lines. Provide detailed to customer calls for prevention of future audit issues. ➢ Collected all customer related complaints through various method i.e. hotline, website, email etc. Ensure all complains can be settled in a proper time. EDUCATION BACKGROUND: