SO9004:2000E) 5.4 Planning 5.4.1 Quality objectives The organizations strategic planning and the quality policy provide a framework for the setting of quality objectives should be capable of being measured in order to facilitate an effective and efficient review management. When establishing these objectives, management should also consider current and future needs of the organization and the markets served relevant findings from management reviews. current product and process performance levels of satisfaction of interested parties, self-assessment results chmarking, competitor analysis, opportunities for improvement, and resources needed to meet the objectives. The quality objectives should be communicated in such a way that people in the organization can contribute to their achievement. Responsibility for deployment of qual ity objectives should be defined. Objectives should be systematically reviewed and revised as ne Iso 9001: 2000, Quality management systems - Requirements 5.4 Planning 5.4.1 Quality objectives Top management shall ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy 5.4.2 Quality planning Management should take responsibility for the quality planning of the organization. This planning should cus on fining ded to meet effectively and efficiently the organization's quality objectives and requirements consistent with the strategy of the organization Inputs for effective ad efficient planning include strategies of the organization, defined organizational objectives, defined needs and expectations of the customers and other interested parties evaluation of statutory and regulatory requirements, evaluation of performance data of the products evaluation of performance data of processes lessons learned from previous experience indicated opportunities for improvement, and related risk assessment and mitigation data.ISO 9004:2000(E) 10 5.4 Planning 5.4.1 Quality objectives The organization’s strategic planning and the quality policy provide a framework for the setting of quality objectives should be capable of being measured in order to facilitate an effective and efficient review by management. When establishing these objectives, management should also consider - current and future needs of the organization and the markets served, - relevant findings from management reviews, - current product and process performance, - levels of satisfaction of interested parties, - self-assessment results, - benchmarking, competitor analysis, opportunities for improvement, and - resources needed to meet the objectives. The quality objectives should be communicated in such a way that people in the organization can contribute to their achievement. Responsibility for deployment of quality objectives should be defined. Objectives should be systematically reviewed and revised as necessary. 5.4.2 Quality planning Management should take responsibility for the quality planning of the organization. This planning should focus on defining the processes needed to meet effectively and efficiently the organization’s quality objectives and requirements consistent with the strategy of the organization. Inputs for effective ad efficient planning include - strategies of the organization, - defined organizational objectives, - defined needs and expectations of the customers and other interested parties, - evaluation of statutory and regulatory requirements, - evaluation of performance data of the products, - evaluation of performance data of processes, - lessons learned from previous experience, - indicated opportunities for improvement, and - related risk assessment and mitigation data. ISO 9001:2000, Quality management systems – Requirements 5.4 Planning 5.4.1 Quality objectives Top management shall ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy