Media choice Table KEY: 1= EXCELLENT 2= ADEQUATE 3=INAPPROPRIATE How wELL MEDIUM IS SUITED TO HARD TELEPHONE VOICE E-MAIL MEETING WEB COPY CALL MAIL SITE Assessing commitment Building consensus 3333 33332 333 Mediating a conflict Resolving a misunderstanding Addressing negative behavior Expressing support/appreciation 21223 Encouraging creative thinking 3332323 212313 3 Making an ironic statement 3 Conveying a reference documentI 333 Reinforcing one s authority 2 Providing a permanent record 3 Maintaining confidentiality 123 Conveying simple information 1313123 Asking an informational question 111 Making a simple request 33332 Giving complex instructions 3 3 3 2 Addressing many people 3or1*2 Galati, Tess. Email Composition and Communication (EmC2) Practical Communications, Inc (www.praccom.com)(2001)2021/2/21 13 Media Choice Table