Objectives Explain"Value"in Retailing Describe Relationship Nurturing Examine Relationship Building Goods Retailers Services Retailers Discuss Impact of Technology on Retailing Consider Interplay Between Ethical Performance and Relationships• Explain “Value” in Retailing • Describe Relationship Nurturing • Examine Relationship Building – Goods Retailers – Services Retailers • Discuss Impact of Technology on Retailing • Consider Interplay Between Ethical Performance and Relationships