What do leaders do? 甚么是领导应做的? ■ Provide clarit!y指示清晰 Talk the walk and walk the talk坐言起行 Actions speak louder than words行动胜于语言 Resolve conflict解决冲突 You and me against the problem你我齐心对付问题 Distinguish between challenges to authority and challenges to ideas区分对权力的挑战与对观念的挑战 Manage change管理转变 Increase communication and encourage others to do likewise.加强沟通并鼓励其它人也同样做What do leaders do? 甚么是领导应做的？ ◼ Provide clarity 指示清晰 – Talk the walk and walk the talk 坐言起行 – Actions speak louder than words 行动胜于语言 ◼ Resolve conflict 解决冲突 – You and me against the problem 你我齐心对付问题 – Distinguish between challenges to authority and challenges to ideas 区分对权力的挑战与对观念的挑战 ◼ Manage change 管理转变 ◼ Increase communication and encourage others to do likewise. 加强沟通并鼓励其它人也同样做