Challenges and opportunity for OB Responding to globalization Managing workforce diversity mproving quality and productivity Responding to the labor shortage mproving customer service Improving people skills Stimulating innovation and creativity mproving ethical behavior Dr. Jerry L. huxellDr. Jerry L. Huxell Challenges and Opportunity for OB • Responding to globalization • Managing workforce diversity • Improving quality and productivity • Responding to the labor shortage • Improving customer service • Improving people skills • Stimulating innovation and creativity • Improving ethical behavior