Historical Development of OM (cont.) Operations Management in Services -OM concepts can apply to both manufacturing and service operations. Integration of Manufacturing and Services -Conducting world class operations requires compatible manufacturing and service operations. Operations Management 9 1010 Operations Management 1–19 Historical Development of OM (cont.) Historical Development of OM (cont.) Historical Development of OM (cont.) • Operations Management in Services –OM concepts can apply to both manufacturing and service operations. • Integration of Manufacturing and Services –Conducting world class operations requires compatible manufacturing and service operations