Learning Objectives Understand the importance of project quality management and the role of the project manager in assuring quality Define quality and how it relates to various aspects of information technology projects Discuss quality experts view of modern quality management Describe what is invol ved in quality planning, quality assurance and quality control on projects Explain quality control tool and techniques such as pareto charts statistical sampling, quality control charts, Six sigma, and the seven run rule Compare the different types of testing for information technology projects and how they relate to quality Describe key issues relating to improving quality in information technology projects 2021/2/21 P2021/2/21 2 Learning Objectives ◼ Understand the importance of project quality management and the role of the project manager in assuring quality ◼ Define quality and how it relates to various aspects of information technology projects ◼ Discuss quality experts’ view of modern quality management ◼ Describe what is involved in quality planning, quality assurance, and quality control on projects ◼ Explain quality control tool and techniques such as Pareto charts, statistical sampling, quality control charts, six sigma, and the seven run rule ◼ Compare the different types of testing for information technology projects and how they relate to quality ◼ Describe key issues relating to improving quality in information technology projects