Steps of QFD 0.Identify the customers. 1.Determine the customer requirements 2.Determine Requirement Weights 3.Benchmark the competition 4.Convert requirements to quantifiable eng.specs. 5.Correlate customer requirements to eng.specs. 6.Cross-correlate engineering specifications 7.Set the engineering targets with units. Shanghai Jiao Tong University 14Shanghai Jiao Tong University 14 Steps of QFD 0. Identify the customers. 1. Determine the customer requirements 2. Determine Requirement Weights 3. Benchmark the competition 4. Convert requirements to quantifiable eng. specs. 5. Correlate customer requirements to eng. specs. 6. Cross-correlate engineering specifications 7. Set the engineering targets with units