9-2 Organizational control o Managers must monitor evaluate Are we efficiently converting inputs into outputs? Must accurately measure units of inputs and outputs Is product quality improving? o Are we competitive with other firms? Are employees responsive to customers customer service is increasingly important Are our managers innovative in outlook? Does the control system encourage risk-taking " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 20009-2 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Organizational Control ⚫Managers must monitor & evaluate: ◼ Are we efficiently converting inputs into outputs? ◆ Must accurately measure units of inputs and outputs. ◼ Is product quality improving? ◆ Are we competitive with other firms? ◼ Are employees responsive to customers? ◆ customer service is increasingly important. ◼ Are our managers innovative in outlook? ◆ Does the control system encourage risk-taking?