Page xi Multimedia for training Multimedia conferencing Virtual reality training The A-Z of training methods 17.Multilingual and Multicultural HRD A Ibarz Introduction and learning objectives Multilingual training and development Language in the communication age Language training in HRD English as the lingua franca Theories of language learning Teaching and training methods The management of language training The good language learner The new technologies Multicultural/cross-cultural learning 146077803953094%05 Conclusion 18.Management Training and Development:Problems, Paradoxes and Perspectives Dominic Irvine and Colin Beard Introduction and learning objectives What do we mean by management? What do we mean by development? Perceptions of management training and development Techniques of management training and development Evaluating the effectiveness of management training and development Key issues to consider Conclusion 371 Section Five:Assessment and Evaluation of Learning, Training and Development 19.Evaluation and Assessment Cathie Edwards 37☑ Introduction and learning objectives Key terms Contemporary approaches to evaluation Contemporary approaches to assessment Conclusion 20.Total Quality Training and Human Resource Development 393 Ron Chapman and John P Wilson Introduction and learning objectives 393Page xi Multimedia for training 311 Multimedia conferencing 314 Virtual reality training 316 The A–Z of training methods 490 17. Multilingual and Multicultural HRD A Ibarz 327 Introduction and learning objectives 327 Multilingual training and development 328 Language in the communication age 330 Language training in HRD 332 English as the lingua franca 334 Theories of language learning 335 Teaching and training methods 337 The management of language training 340 The good language learner 343 The new technologies 344 Multicultural/cross-cultural learning 346 Conclusion 348 18. Management Training and Development: Problems, Paradoxes and Perspectives Dominic Irvine and Colin Beard 351 Introduction and learning objectives 351 What do we mean by management? 352 What do we mean by development? 359 Perceptions of management training and development 363 Techniques of management training and development 366 Evaluating the effectiveness of management training and development 368 Key issues to consider 369 Conclusion 371 Section Five: Assessment and Evaluation of Learning, Training and Development 19. Evaluation and Assessment Cathie Edwards 377 Introduction and learning objectives 377 Key terms 379 Contemporary approaches to evaluation 381 Contemporary approaches to assessment 387 Conclusion 391 20. Total Quality Training and Human Resource Development Ron Chapman and John P Wilson 393 Introduction and learning objectives 393