It uses an inventory management technique called cross-docking of products in its distribution centers which helps in reducing the inventory costs as the time inventory is piled up in warehouses is reduced.Wal-Mart has its own tractors and trailers which enables it to keep its shelves full and drive sales.Out of stock can mean havoc for Wal-Mart. Excellent customer service It has developed a culture where employees are expected to think out of the box and provide customers with excellent service.Therefore it is just not following operational excellence but building relations with customers which today is the key to any organization's success. Cutting costs and saving expenses Wal-Mart tries to cut costs out of their operations such as distribution centers,home office,fleet etc.When the sales are not high,expenses are also controlled and managers are not hesitant to even cut their own hours.The culture is driven from the top and the top management sets example for others to follow. The philosophy of saving expenses is very much embedded in employees and they realize that a dollar foolishly spent drives the money out of the customer's pocket.Thus operations are handled in a way to save every possible penny which leads to saving dollars and ultimately results in providing items at low cost to consumers.It uses an inventory management technique called cross-docking of products in its distribution centers which helps in reducing the inventory costs as the time inventory is piled up in warehouses is reduced. Wal-Mart has its own tractors and trailers which enables it to keep its shelves full and drive sales. Out of stock can mean havoc for Wal-Mart. Excellent customer service It has developed a culture where employees are expected to think out of the box and provide customers with excellent service. Therefore it is just not following operational excellence but building relations with customers which today is the key to any organization’s success. Cutting costs and saving expenses Wal-Mart tries to cut costs out of their operations such as distribution centers, home office, fleet etc. When the sales are not high, expenses are also controlled and managers are not hesitant to even cut their own hours. The culture is driven from the top and the top management sets example for others to follow. The philosophy of saving expenses is very much embedded in employees and they realize that a dollar foolishly spent drives the money out of the customer’s pocket. Thus operations are handled in a way to save every possible penny which leads to saving dollars and ultimately results in providing items at low cost to consumers