Internal selling Internal selling: the selling of goods and services to guests who are already staying at the hotel Eg a room clerk can recommend the hotels room service a waiter can add a dessert to a diners meal The use of porter in the hotel, etcInternal selling • Internal selling: the selling of goods and services to guests who are already staying at the hotel. • Eg: a room clerk can recommend the hotel’ s room service; • a waiter can add a dessert to a diner’s meal; • The use of porter in the hotel,etc