James A.O'Brien Introduction to Essentials for Information Systems Eleventh Edition e-Business Decision Support Applications Supply Chain Enterprise Performance Management Monitoring Employee- Customer Manager/ Situation:What-if Customer/Partner Relationship Scenario Analysis Management Knowledge/lnnovation Management James A. O’Brien Introduction to Essentials for Information Systems Eleventh Edition 4 e-Business Decision Support Applications Customer Relationship Management Situation: What-if Scenario Analysis Supply Chain Management Knowledge/Innovation Management Enterprise Performance Monitoring Employee￾Manager/ Customer/Partner