James A.O'Brien Introduction to Information Systems Eleventh Edition Chapter Summary(cont) IT is a key ingredient in reengineering business operations,by enabling radical changes to business processes that dramatically improve their efficiency and effectiveness. IT can be strategically used to improve the quality of business performance. A business can use IT to help it become an agile company,that can respond quickly to changes in its environment.James A. O’Brien Introduction to Information Systems Eleventh Edition 17 • IT is a key ingredient in reengineering business operations, by enabling radical changes to business processes that dramatically improve their efficiency and effectiveness. • IT can be strategically used to improve the quality of business performance. • A business can use IT to help it become an agile company, that can respond quickly to changes in its environment. Chapter Summary (cont)