安徽科技学院2010-2011学年第二学期《大学英语四级》（统招）期终试卷(B卷】 装 订…线 专业 级 班姓名 学号 得分 密封线 ch the blankswhwhat you have heard. In most o anufacturer's(S1) erfinds that he orhe boufaltyoeo for it the first step is to ults Hov are various means the consumr.simple and commo method usd bymany kab ctbde gher up"the consumer takes his or her (S3 Consumers should complain in (S4) whenever possible.but if they cannot get to the place of purchase.it is ecomplaint in a letter.Complaining is usuallymos hen it is done politely but (S5 done.thd esp .rather than by statements.The store manager may advise the consumer to write to the manufacturer.If so,(S7) But if a polite complaint does not achieve the desired result.the sumer can go a step further.(S8) 得分 评卷人 PartII Reading Comprehension(40 points)(2points foreach) Directions:There are passages i ths part.Each passage is followed by some questions or ufinished statements.For each of them there a I decide on the best choice and mark the Passage One Questions 16 to20 are based on the following passage: dly or angry just by the sound once s We leam the gram nar and v vocabulary and even the correct pronunciation of the foreign language but we may forget the tely.the in ntence And thi cation can also British people.Some British people think the intonation in the If you want to communicate successfully with another person,you may have to think about the music of yourown voice. At the me m somoe om r Part of your countoomather county.BE CAREFL 16 What is the A)A person we must understand music 17. What does the example in the second paragraph show? am language well. C)In lang eleaming.we must be emotional and sensitive. D)Grammar,vocabulary and pronunciation are not the only elements we should ina foreign anguage. 18 he word mus C)rising tone D)falling tone 19 British people are sometimes offended because 第页共7到安徽科技学院 2010~2011 学年第二学期《大学英语四级》（统招）期终试卷（B 卷） ………………………………装…………订…… …线………………………………… 专业 级 班 姓名 学号 得分 …………………………………密…………封…………线……………………………… 第 2 页 共 7 页 D. Good guys in the movies always win in the end. Section D（S1-S6 , 1 point for each; S6-S7 , 2 points for each） Directions: There is a passage with eight blanks in this section. You’ll hear the passage read twice. Listen carefully and fill in the blanks with what you have heard. When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (S1) ______ for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (S2) ______ results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (S3) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim. Consumers should complain in (S4) ______ whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (S5) ______, and especially when the consumer can demonstrate what is wrong with the item in (S6)_________. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, (S7) ___________________________________________ But if a polite complaint does not achieve the desired result, the consumer can go a step further. (S8)_________________________________________________________________ PartⅡ Reading Comprehension (40 points) (2 points for each) Directions: There are 4 passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center. Passage One Questions 16 to 20 are based on the following passage: A person with a flat, dull voice which neither rises nor falls sounds like a flat and dull person! But they may not be! A person can give the impression that they are bored, indignant, friendly or angry just by the sound of their voice. A French friend of mine once said to me, “your accent in French is excellent but you will never sound like a Frenchman until you put all your heart into your voice. It is a pity because you are a lively person and yet you don’t sound lively to a Frenchman!” We learn the grammar and vocabulary and even the correct pronunciation of the foreign language but we may forget the important emotional effect of the music of our speech. For British people the intonation of some language is attractive. Unfortunately, the intonation of some other countries can communicate the wrong meaning. British people are something offended because they think the other person is unfriendly even though they have spoken a perfect English sentence! And this failure of communication can also happen between British people. Some British people think the intonation in the Birmingham accent seems to express bored indignation! If you want to communicate successfully with another person, you may have to think about the music of your own voice. At the same time if you meet someone from a different part of your country or from another country. BE CAREFUL! Don’t judge them only by their intonation. 16. What is the main idea of the passage? A) A person with a flat voice will not give any impression. B) We can neither judge a person only by his voice nor can we neglect the intonation. C) The sound of one’s voice means nothing to the listener. D) To communicate successfully, we must understand music. 17. What does the example in the second paragraph show? A) To learn a foreign language well, we must pay attention to the grammar, vocabulary and pronunciation. B) Accent in speech can prevent one from communicating well with others. C) In language learning, we must be emotional and sensitive. D) Grammar, vocabulary and pronunciation are not the only elements we should learn in a foreign language. 18. The word “music” in the last paragraph means ________________. A) intonation B )sweetness C) rising tone D) falling tone 19 British people are sometimes offended because_______________ 得 分 评卷人