Step 1:Determine Customer Requirements These requirements commonly expressed in qualitative"terms and are determined by consultation in some form with the customer(Market surveys, focus sessions,customer feedback,etc). Types of Requirements: Functional Performance a Spatial Appearance/Aesthetic Time ■Cost Manufacturing/Assembly Safety Environment and Environmental Shanghai Jiao Tong University 16Shanghai Jiao Tong University 16 Step 1: Determine Customer Requirements n These requirements commonly expressed in qualitative” terms and are determined by consultation in some form with the customer (Market surveys, focus sessions, customer feedback, etc). n Types of Requirements: n Functional Performance n Spatial n Appearance/Aesthetic n Time n Cost n Manufacturing/Assembly n Safety n Environment and Environmental