Case Study UPS Technologies used include handheld computers with devices to automatically capture shipping information barcode scanners telecommunications for transmitting data, cellular phone network, and computer The strategy is still the original one: best service and lowest rate,,. Technology allows UPS and its customers to always know where a package is If the technology were not available, then UPS would, as it has through most of its history attempt to provide that information to its customers, but at a high price. Note the pressure to reduce process time and cycle timeHuang Lihua, Fudan U Case Study: UPS • Technologies used include handheld computers with devices to automatically capture shipping information, barcode scanners, telecommunications for transmitting data, cellular phone network, and computer. • The strategy is still the original one:”best service and lowest rate”. Technology allows UPS and its customers to always know where a package is. • If the technology were not available, then UPS would, as it has through most of its history, attempt to provide that information to its customers, but at a high price. Note the pressure to reduce process time and cycle time