目录 1总裁致辞 公司概况 公司简介 公司治理 合规运营 责任理念 企业责任观 10 重要利益相关方识别与沟通 实质性议题识别与分析 么经济责任 经营成果… 金融业务 产融结合 产业责任 567 客户服务 客户关系管理 创新服务 客户权益保护 6员工发展 员工权益 员工发展 员工关爱 29 企业文化建设…… 环境、健康与安全 责任投资 健康与安全 社会公益 北京宏信公益基金会 公益活动 2014年度社会责任关键绩效指标… 标准索引表目 录 CONTENTS 总裁致辞 公司简介 公司治理 风险管理 合规运营 企业责任观 重要利益相关方识别与沟通 实质性议题识别与分析 经营成果 金融业务 产融结合 产业责任 客户关系管理 创新服务 客户权益保护 公司概况 责任理念 经济责任 客户服务 员工发展 员工权益 员工发展 员工关爱 企业文化建设 环境、健康与安全 责任投资 绿色运营 健康与安全 社会公益 北京宏信公益基金会 公益活动 ·························································································02 ·························································································03 ·························································································05 ·························································································06 ·····················································································10 ··························································11 ··································································12 ·························································································14 ·························································································15 ·························································································16 ·························································································17 ·························································································20 ·························································································21 ·················································································24 ·························································································26 ························································································27 ························································································29 ·················································································30 ·························································································32 ·························································································33 ·····················································································34 ·····································································36 ························································································38 ·······················································40 ······························································································45 1 3 2 4 5 6 7 8 2014年度社会责任关键绩效指标 标准索引表