Resolving Problems Solving Problems by Yourself Example of Using the Six Problem-Solving Steps: The DNA That Wasnt There Solving Problems with the Help of the Supplier 25 Contacting the Supplier HOW CANYOU WORK MOST EFFICIENTLY WITHYOUR SUPPLIER? Companies hire researchers, license ideas, generate much useful data that aren't always published, and fund scholarships. Famil- iarity with the corporate mindset, structure and resources can help you obtain what you need and avoid problems you dont want All Companies Are the Same? All companies are not the same, and this fact is becoming truer everyday. Today a company selling research reagents may consist of a scientist turned entrepreneur working out of a home office From a home in the midwest, the scientist might incorporate in Delaware. Once set up as a corporation, she may find someone else to make the wonder reagent in California and then arrange for some other company to package, label, and distribute the wonder reagent. No board rooms, no business lunches, and prac ically no one for a customer to complain to when things go wrong At the other end of the spectrum is a corporation doing business in 50 countries with sales in the hundreds of millions of dollars. of course, with a well-known name on the tip of every scientist's tongue and a great reputation, super big company is much easier to find and much easier to reach for help you need. Don't count on it Each company has its own goals, dreams (i.e, visions) and per onality. Within large companies, each division might have a distinct philosophy and operating strategy. Satisfaction with the products and services from an instrument division doesnt guarantee similar performance from a reagent division Big ls better, small Is Better? Whether Big is better or Small is better depends on whether they fulfill your needs. Small will often have the greater desire, since even the smallest amount of business you send to them will ficant to smalls bottom line. but it will often lack the resources, knowledge, or external contacts to fulfill your needs that are out of the mainstream of its operation. This conflict may result in Small promising you something it can't deliver Tyre and KruegerResolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Solving Problems by Yourself . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Example of Using the Six Problem-Solving Steps: The DNA That Wasn’t There . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Solving Problems with the Help of the Supplier . . . . . . . . . 25 Contacting the Supplier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 HOW CAN YOU WORK MOST EFFICIENTLY WITH YOUR SUPPLIER? Companies hire researchers, license ideas, generate much useful data that aren’t always published, and fund scholarships. Famil￾iarity with the corporate mindset, structure and resources can help you obtain what you need and avoid problems you don’t want. All Companies Are the Same? All companies are not the same, and this fact is becoming truer everyday. Today a company selling research reagents may consist of a scientist turned entrepreneur working out of a home office. From a home in the midwest, the scientist might incorporate in Delaware. Once set up as a corporation, she may find someone else to make the wonder reagent in California and then arrange for some other company to package, label, and distribute the wonder reagent. No board rooms, no business lunches, and prac￾tically no one for a customer to complain to when things go wrong. At the other end of the spectrum is a corporation doing business in 50 countries with sales in the hundreds of millions of dollars. Of course, with a well-known name on the tip of every scientist’s tongue and a great reputation, super big company is much easier to find and much easier to reach for help you need. Don’t count on it. Each company has its own goals, dreams (i.e., visions) and per￾sonality. Within large companies, each division might have a distinct philosophy and operating strategy. Satisfaction with the products and services from an instrument division doesn’t guarantee similar performance from a reagent division. Big Is Better, Small Is Better? Whether Big is better or Small is better depends on whether they fulfill your needs. Small will often have the greater desire, since even the smallest amount of business you send to them will be significant to Small’s bottom line. But it will often lack the resources, knowledge, or external contacts to fulfill your needs that are out of the mainstream of its operation. This conflict may result in Small promising you something it can’t deliver. 12 Tyre and Krueger