15-3 The Communication process Communication consists of two phases 1. Transmission phase: information is shared by 2 or more people 2. Feedback phase: a common understanding 1s assured Starts with the Sender who wants to share information Sender must decide on a message to share Sender also puts the message into symbols or language a process called encoding Noise: anything harming the communication process " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200015-3 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 The Communication Process ◼ Communication consists of two phases: 1. Transmission phase: information is shared by 2 or more people. 2. Feedback phase: a common understanding is assured. ◼ Starts with the Sender who wants to share information. ◆ Sender must decide on a message to share ◆ Sender also puts the message into symbols or language, a process called encoding. Noise: anything harming the communication process