relies on the Google Kubernetes Engine,s(GKEs)open Kubernetes-native API and Google proprietary programmatic infrastructure automation as code technologies to create a unified multicloud control plane. Throughout the year, Google added new capabilities such as Cloud Run for Anthos to enable serverless deployment and predefined integrations with autoscaling CI/CD, Stackdriver Logging, monitoring, source control, and other Kubernetes-supported capabilities. The company claimed hundreds of customers and continued to promote Anthos as the linchpin to its hybrid and multicloud management strategy Microsoft Azure introduced Azure Arc to extend the azure Resource Manager control plane across on-premises and public cloud platforms. Azure Arc provides connections to the Azure Resource Manager and Azure Policy engine to allow consistent use of existing validated and curated Azure service configurations, policies, RBAC controls, and remediation plans beyond the Azure public cloud. Platforms supported by Azure Arc include on-premises Azure Stack Hub, HCl and Edge systems, generic bare metal and virtual on-premises servers and container clusters, and third-party public cloud infrastructure. VMware doubled down on its SaaS-based cloud management portfolio, bringing vRealize cloud management services options to full parity with on-premises vRealize offerings At the same time, the company introduced the SaaS-delivered VMware Tanzu Mission Control to provide a single place for customers to manage all their Kubernetes clusters regardless of where those clusters are deployed. VMware Tanzu Mission Control supports application-level control for applying policies, quotas, and role- based access while providing developers with self-service access to resources using Kubernetes APls, regardless of whether they are deployed across vSphere, public clouds, management clouds, and so forth Automation and onitoring of the core vSphere infrastructure will continue to be supported by vRealize and its parallel SaaS services including Tanzu Observability(formerly Wavefront). SaaS-delivered VMware CloudHealth also experienced strong growth In addition, several observability and analytics specialists made important announcements Specifically, Dynatrace launched Autonomous Cloud to branch out beyond its APM roots toward becoming a provider of all-in-one full-stack monitoring, analytics, and automation software and SaaS services. Splunk completed the acquisitions of Omnition, SignalFx, and Streamlio and repositioned itself as the" data to everything"platform. Splunk is rebuilding its portfolio with containers to improve the scalability and flexibility needed for Saas delivery as well as supporting emerging enterprise architectures. New Relic completed the acquisition of SignifAl and expanded the New Relic One observability platform to support AlOps across logs, metrics, and traces. Hybrid and multicloud management are top use cases for all these vendors as is shown by their strong showings in the top 0 of vendor rankings MARKET CONTEXT Worldwide Cloud System and Service Management Software Revenue by Region Snapshot, 2019 In 2019, the worldwide cloud system and service management software market saw continued strong growth. As shown in Figure 2, the Americas continued to be the largest region with 64.1% share because of the relative majority and larger scale of many enterprise and public clouds in the region 2020|DC #US45083420©2020 IDC #US45083420 5 relies on the Google Kubernetes Engine's (GKE's) open Kubernetes-native API and Google proprietary programmatic infrastructure automation as code technologies to create a unified multicloud control plane. Throughout the year, Google added new capabilities such as Cloud Run for Anthos to enable serverless deployment and predefined integrations with autoscaling, CI/CD, Stackdriver Logging, monitoring, source control, and other Kubernetes-supported capabilities. The company claimed hundreds of customers and continued to promote Anthos as the linchpin to its hybrid and multicloud management strategy.  Microsoft Azure introduced Azure Arc to extend the Azure Resource Manager control plane across on-premises and public cloud platforms. Azure Arc provides connections to the Azure Resource Manager and Azure Policy engine to allow consistent use of existing validated and curated Azure service configurations, policies, RBAC controls, and remediation plans beyond the Azure public cloud. Platforms supported by Azure Arc include on-premises Azure Stack Hub, HCI and Edge systems, generic bare metal and virtual on-premises servers and container clusters, and third-party public cloud infrastructure.  VMware doubled down on its SaaS-based cloud management portfolio, bringing vRealize cloud management services options to full parity with on-premises vRealize offerings. At the same time, the company introduced the SaaS-delivered VMware Tanzu Mission Control to provide a single place for customers to manage all their Kubernetes clusters, regardless of where those clusters are deployed. VMware Tanzu Mission Control supports application-level control for applying policies, quotas, and role-based access while providing developers with self-service access to resources using Kubernetes APIs, regardless of whether they are deployed across vSphere, public clouds, management clouds, and so forth. Automation and monitoring of the core vSphere infrastructure will continue to be supported by vRealize and its parallel SaaS services including Tanzu Observability (formerly Wavefront). SaaS-delivered VMware CloudHealth also experienced strong growth. In addition, several observability and analytics specialists made important announcements. Specifically, Dynatrace launched Autonomous Cloud to branch out beyond its APM roots toward becoming a provider of all-in-one full-stack monitoring, analytics, and automation software and SaaS services. Splunk completed the acquisitions of Omnition, SignalFx, and Streamlio and repositioned itself as the "data to everything" platform. Splunk is rebuilding its portfolio with containers to improve the scalability and flexibility needed for SaaS delivery as well as supporting emerging enterprise architectures. New Relic completed the acquisition of SignifAI and expanded the New Relic One observability platform to support AIOps across logs, metrics, and traces. Hybrid and multicloud management are top use cases for all these vendors as is shown by their strong showings in the top 10 of vendor rankings. MARKET CONTEXT Worldwide Cloud System and Service Management Software Revenue by Region Snapshot, 2019 In 2019, the worldwide cloud system and service management software market saw continued strong growth. As shown in Figure 2, the Americas continued to be the largest region with 64.1% share because of the relative majority and larger scale of many enterprise and public clouds in the region