本章概要 Total Quality Management (TQM) Theory of Process Management The Theory of Control Charts Common Cause Variation Vs Special Cause Variation Control Charts for the Proportion of Nonconforming Items Process Varia bility Control charts for the Mean and the range本章概要 • Total Quality Management (TQM) • Theory of Process Management • The Theory of Control Charts Common Cause Variation Vs Special Cause Variation • Control Charts for the Proportion of Nonconforming Items • Process Variability • Control charts for the Mean and the Range