Session 1 Introduction to Operations Management Objectives Introduce and define operations management (OM)in terms of its contribution and the activities it involves. Describe how operations contributes to the overall betterment of society. Present operations as a function that addresses issues in both manufacturing and services. Show how operations management is gaining more recognition both internally and externally to an organization. Demonstrate how the operations management function interacts with the other functional areas within an organization. Present a brief history of operations management as a field and its evolution to its current role in an organization. Operations Management 5 11 Introduction to Operations Management Session 1 Operations Management 1–2 Objectives Objectives Objectives • Introduce and define operations management (OM) in terms of its contribution and the activities it involves. • Describe how operations contributes to the overall betterment of society. • Present operations as a function that addresses issues in both manufacturing and services. • Show how operations management is gaining more recognition both internally and externally to an organization. • Demonstrate how the operations management function interacts with the other functional areas within an organization. • Present a brief history of operations management as a field and its evolution to its current role in an organization