for all the years of bad service. The electric company, whose monopoly may be short-lived, has suddenly mopped requiring users to wait half a day for a repairman. Now appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction as), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan,You can feel the change in the air. For the first time, praise outnumbers complaints on customer survey sheets. 26. It may be inferred from the passage that A)customer service in Israel is now improving B wealthy Israeli customers are hard to please D) Israeli customers prefer foreign products to domestic ones 27. In the author s view higher service standards are impossible in Israel A) if customer complaints go unnoticed by the management Bunless foreign companies are introduced in greater numbers c)if theres no competition among companies D)without strict routine training of employees A)they can have it fixed in no time Bits no longer necessary to make an appointment c)the appointment takes only half a day to make D)they only have to wait half an hour at most 29. The example of El Al Airlines shows that A revengeful customers are a threat to the monopoly of enterprises B)an ad campaign is a way out for enterprises in financial difficulty c)a good slogan has great potential for improving service D)staff retraining is essential for better service 0. why did Bezaq's international branch lose 40%o of its market share? A)Because the rates it offered were not competitive enough. BBecause customers were dissatisfied with its past service. C) Because the service offered by its competitors was far better. D Because it no longer received any support from the government. Part III Vocabulary and structure(20 minutes) Directions: There are 3.0. incomplete sentences in this part. For each sentence there are four noices marked A), B,cand D). Choose the oNe that best the sentence. the mark the corresponding letter on the Answer sheet with a single line through the center. 31. Such crimes may be so complex that months or years go by before anyone A)discovered Will discover C)would have discovered D)discovers 32. Though in a big city peter always prefers to paint the primitive scenes of country life. A) grownfor all the years of bad service.” The electric company, whose monopoly may be short -lived, has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets. 26. It may be inferred from the passage that ________. A) customer service in Israel is now improving B) wealthy Israeli customers are hard to please C) the tourist industry has brought chain stores to Israel D) Israeli customers prefer foreign products to domestic ones 27. In the author’s view, higher service standards are impossible in Israel ________. A) if customer complaints go unnoticed by the management B) unless foreign companies are introduced in greater numbers C) if there’s no competition among companies D) without strict routine training of employees 28. If someone in Israel today needs a repairman in case of a power failure, ________. A) they can have it fixed in no time B) it’s no longer necessary to make an appointment C) the appointment takes only half a day to make D) they only have to wait half an hour at most 29. The example of El A1 Airlines shows that ________. A) revengeful customers are a threat to the monopoly of enterprises B) an ad campaign is a way out for enterprises in financial difficulty C) a good slogan has great potential for improving service D) staff retraining is essential for better service 30. Why did Bezaq’s international branch lose 40% of its market share? A) Because the rates it offered were not competitive enough. B) Because customers were dissatisfied with its past service. C) Because the service offered by its competitors was far better. D) Because it no longer received any support from the government. Part III Vocabulary and Structure (20 minutes) Directions: There are 3.0. incomplete sentences in this part. For each sentence there are four choices marked A), B), C) and D). Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. 31. Such crimes may be so complex that months or years go by before anyone ________ them. A) discovered B) will discover C) would have discovered D) discovers 32. Though ________ in a big city, Peter always prefers to paint the primitive scenes of country life. A) grown