NORTHROP GRUMMAN Integrated Systems ③元 CoP EXample: Off-Site Quality Assurance Quality Assurance Experts at Multiple customer Sites Doing the Same Job solated from each other Members Hill AFB, Utah Tinker aFb. oklahoma Whiteman AFB, missouri Boeing, St Louis, Missouri New Town . north Dakota Knowledge Sharing Plan Developed Positive Acceptance by Defect Escapes, Customer Community Members nterface Sharing Practices, Tools Virtual community space essons Learned Created web Based16 Copyright 2003 Northrop Grumman Corporation CoP Example: Off-Site Quality Assurance ß Quality Assurance Experts at Multiple Customer Sites – Doing the Same Job – Isolated from Each Other ß Members – Hill AFB, Utah – Tinker AFB, Oklahoma – Whiteman AFB, Missouri – Boeing, St. Louis, Missouri – New Town, North Dakota ß Knowledge Sharing Plan Developed – Defect Escapes, Customer Interface – Virtual Community Space Created (Web Based) • Positive Acceptance by Community Members – Sharing Practices, Tools, Lessons Learned