Concept of quality Concept of customer and its development Customer:Organization or individual receiving the product, including the consumer,consigner,final user,retail dealer,purchasing party and so on. The customer of an enterprise should cover all those who are influenced by the organization's operations > Customer could be internal and external for an organization. Expense of customer: -In narrow sense:direct expense occurred when purchasing the product -In broad sense:indirect expense on the resource consumed and environmental pollutionConcept of quality ❖ Concept of customer and its development Customer: Organization or individual receiving the product, including the consumer, consigner, final user, retail dealer, purchasing party and so on. ➢ The customer of an enterprise should cover all those who are influenced by the organization’s operations. ➢ Customer could be internal and external for an organization. ➢ Expense of customer: - In narrow sense: direct expense occurred when purchasing the product - In broad sense: indirect expense on the resource consumed and environmental pollution