Line and Staff Jobs in OM Organizational Level Manufacturing Industries Service Industries Upper Vice president of manufacturing Vice president of operations (airline) Regional manager of Chief administrator (hospital) manufacturing Middle Plant manager Store manager(department store) Program manager Facilities manager (wholesale distributo） Lower Department supervisor Branch manager(bank) Foreman Department supervisor (insurance Crew chief company) Assistant manager (hotel) Staff Production controller Systems and procedures analyst Materials manager Purchasing agent Cuality manager Inspector Purchasing agent Dietician (hospital) Work methods analyst Customer service manager Process engineer Operations Management 111 The Value Chain and Its Support Functions Environment The Firm Purchasing Marketing Suppliers Transformation process Customers Finance Human resources Operations Management 1-12 66 Operations Management 1–11 Line and Staff Jobs in OM Line and Staff Jobs in OM Line and Staff Jobs in OM Operations Management 1–12 The Value Chain and Its Support Functions The Value Chain and Its Support Functions The Value Chain and Its Support Functions