Platform as a service Infrastructure as a service Private cloud: Private clouds are shared within a single enterprise or extended enterprise with restrictions on access and level of resource dedication, are defined/controlled by the enterprise, and are beyond the control available in public cloud offerings. These can be deployed into dedicated customer datacenters or colocation/outsourced or managed hosting environments Hybrid cloud: Hybrid cloud is a cloud computing environment that uses a mix of private cloud and public cloud services with orchestration between the platforms, allowing data and Multicloud: Multicloud is a deployment approach that relies on two or more clouds(public or private). An enterprise may concurrently use separate cloud providers for infrastructure(laas platform(PaaS), and software( SaaS)services or use multiple infrastructure(laaS)providers Integrations between various clouds are not required IT environments that are highly virtualized but do not include the ability to dynamically scale and share resources and provision resources on a self-serve, consumption-aware basis do not qualify for this study, since end-user self-service and consumption-based metering are critical elements of any cloud nvironment The unique characteristic of cloud system and service management is the set of cloud-specific management use cases to which these functions are applied. Examples of cloud system and service management software capabilities are described in the sections that follow IT Automation and Configuration Management Cloud Management Automation Cloud system and service management automation offerings automate a range of cloud infrastructure configuration, provisioning governance, and policy management activities. These capabilities can be applied to single or multiple clouds and to private or public cloud environments. Offerings in this category can be deployed as on-premises software or SaaS. In some cases, public cloud service providers such as AWs include selected functionality for free as part of core compute service offerings This revised segment combines formerly separate cloud automation and orchestration and cloud governance automation segments Examples include: AWS Config and AWS Systems Manager Chef, for cloud operations use cases Puppet, for cloud Red Hat Ansible Automation, for cloud operations use cases VMware rEalize Automation Management Cloud IT operations management solutions and services monitor, analyze, and optimize the performance and cost of cloud resources and services including private clouds, public cloud SaaS and 2020|DC #US45083420©2020 IDC #US45083420 10  Platform as a service  Infrastructure as a service  Private cloud: Private clouds are shared within a single enterprise or extended enterprise with restrictions on access and level of resource dedication, are defined/controlled by the enterprise, and are beyond the control available in public cloud offerings. These can be deployed into dedicated customer datacenters or colocation/outsourced or managed hosting environments.  Hybrid cloud: Hybrid cloud is a cloud computing environment that uses a mix of private cloud and public cloud services with orchestration between the platforms, allowing data and applications/solutions to be shared between them.  Multicloud: Multicloud is a deployment approach that relies on two or more clouds (public or private). An enterprise may concurrently use separate cloud providers for infrastructure (IaaS), platform (PaaS), and software (SaaS) services or use multiple infrastructure (IaaS) providers. Integrations between various clouds are not required. IT environments that are highly virtualized but do not include the ability to dynamically scale and share resources and provision resources on a self-serve, consumption-aware basis do not qualify for this study, since end-user self-service and consumption-based metering are critical elements of any cloud environment. The unique characteristic of cloud system and service management is the set of cloud-specific management use cases to which these functions are applied. Examples of cloud system and service management software capabilities are described in the sections that follow. IT Automation and Configuration Management Cloud Management Automation Cloud system and service management automation offerings automate a range of cloud infrastructure configuration, provisioning, governance, and policy management activities. These capabilities can be applied to single or multiple clouds and to private or public cloud environments. Offerings in this category can be deployed as on-premises software or SaaS. In some cases, public cloud service providers such as AWS include selected functionality for free as part of core compute service offerings. This revised segment combines formerly separate cloud automation and orchestration and cloud governance automation segments. Examples include:  AWS Config and AWS Systems Manager  Chef, for cloud operations use cases  Cisco CloudCenter  Microsoft Azure Automation  Puppet, for cloud operations use cases  Red Hat Ansible Automation, for cloud operations use cases  VMware vRealize Automation IT Operations Management Cloud IT operations management solutions and services monitor, analyze, and optimize the performance and cost of cloud resources and services including private clouds, public cloud SaaS and