Attitudes (cont. Satisfaction-Productivity Controversy -traditional belief was that happy workers were productive workers research evidence suggests that if satisfaction has a positive influence on productivity,it is small 一 contingency factors have clarified the relationship between satisfaction and productivity effect of environmental factors that constrain employee behavior research designs do not permit conclusions about cause and effect ©Prentice Hall,2002 14-12Attitudes (cont.) Satisfaction-Productivity Controversy – traditional belief was that happy workers were productive workers – research evidence suggests that if satisfaction has a positive influence on productivity, it is small – contingency factors have clarified the relationship between satisfaction and productivity • effect of environmental factors that constrain employee behavior – research designs do not permit conclusions about cause and effect © Prentice Hall, 2002 14-12