Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements will future for decisions made at the time of speaking will future and present progressive) 返回Objectives When the learners finish learning this unit, they should be able to  deal with problems and clients when placing orders (and trying to rectify them)  complain and apologize  know how to use present progressive tense to describe future arrangements (“will” future for decisions made at the time of speaking → “will” future and present progressive) 返 回