T. Speaking Out MODEL 1 Ive got to talk to Mrs Parker. Susan: Parker Electronics Susan speaking. How may I help you? Mrs Jones: This is William Jones of Sea-land Limited. I'm calling from Australia Would you please transfer me to Helen Parker. extensions 13? Susan Please hold, Mr Jones. I'll see if Mrs. Parker id available to take your call. I'm sorry, Mrs Parker is out of the office. Can anyone else assist Mrs. Jones: No. I've got to talk to Mrs. Parker. It's urgent. When will she be back? I'm afraid she is out for the whole day. May I take a message? Mrs. Jones: Tell her I must talk to her right away. Your last shipment was damaged Susan: Oh, what a pity. Is there a particular time you want her to call you? Mrs Jones: She can get in touch with me any time tomorrow at 613-2775-2940 Susan Let me repeat that back: Mr Jones of Sea-land, 613-2775-2940: call as soon as possible regard ing the damaged cargo. You can be reached all day tomorrow Mrs. Jones: The sooner the better. Those missing parts are holding up our production. usan I'lI give her the message, Mr Jones. She'll get back to you as soon as She can Mrs Jones: Thank you. Good-bye MODEL2 Something unex pected has come up Script Bob: hello Susan: Hello. it's Susan Smith from Parker Electronics Bob: Hi, Sue, Bob here. How is it going? What's on your mind day? Susan: I'm calling on behalf of my boss. Mrs. Helen Parker. She wants some of your in expensive late-model DVd player Bob:We have a good selection that should be right up your alley. Do you suppose we could arrange a meeting? Susan: She was hoping to get together with you this week, if possible. She wants to get going on this right away Bob: Let me check my schedule. Yes. I'm free as the breeze on friday5 IV. Speaking Out MODEL 1 I’ve got to talk to Mrs. Parker. Susan: Parker Electronics Susan speaking. How may I help you? Mrs. Jones: This is William Jones of Sea-land Limited. I’m calling from Australia. Would you please transfer me to Helen Parker, extension513? Susan: Please hold, Mr. Jones. I’ll see if Mrs. Parker id available to take your call…I’m sorry, Mrs. Parker is out of the office. Can anyone else assist you? Mrs. Jones: No. I’ve got to talk to Mrs. Parker. It’s urgent. When will she be back? Susan: I’m afraid she is out for the whole day. May I take a message? Mrs. Jones: Tell her I must talk to her right away. Your last shipment was damaged. Susan: Oh, what a pity. Is there a particular time you want her to call you? Mrs. Jones: She can get in touch with me any time tomorrow at 613-2775-2940. Susan: Let me repeat that back: Mr. Jones of Sea-land, 613-2775-2940; call as soon as possible regarding the damaged cargo. You can be reached all day tomorrow. Mrs. Jones: The sooner the better. Those missing parts are holding up our production. Susan: I’ll give her the message, Mr. Jones. She’ll get back to you as soon as she can. Mrs. Jones: Thank you. Good-bye. MODEL2 Something unexpected has come up. Script Bob: Hello. Susan: Hello, it’s Susan Smith from Parker Electronics. Bob: Hi, Sue, Bob here. How is it going? What’s on your mind day? Susan: I’m calling on behalf of my boss, Mrs. Helen Parker. She wants some of your in expensive late-model DVD player. Bob: We have a good selection that should be right up your alley. Do you suppose we could arrange a meeting? Susan: She was hoping to get together with you this week, if possible. She wants to get going on this right away. Bob: Let me check my schedule. Yes, I’m free as the breeze on Friday