Concept of quality In 20th century,the mankind has achieved outstanding accomplishments with the rapid growth of productivity and the remarkable enhancement of product quality. Dr.Juran observed in 1994 that the 21st will be the century of quality while the 20th century could be considered as century of productivity *For the increasing international competition since 1960s,Dr.Harrington concluded that it is not a war with firearm,but a war of business with the product quality as major weapon. Concept of quality ❖ In 20th century, the mankind has achieved outstanding accomplishments with the rapid growth of productivity and the remarkable enhancement of product quality. ❖ Dr. Juran observed in 1994 that the 21st will be the century of quality while the 20th century could be considered as century of productivity. ❖ For the increasing international competition since 1960s, Dr. Harrington concluded that it is not a war with firearm, but a war of business with the product quality as major weapon