For icaraers using he course without a teacher Aims of the course The main aim of Telephoning in English is to give you practice in understanding and making phone calls in English. The course is for peopie who are orking, or will be working, in business and whose mother tongue is not English. Most of the material gives practice in listening and speaking, but there are also writing exercises, generally in the form of note-taking or message-taking What will I learn? You will learn to understand British and American people and people from other parts of the world when they are speaking about normal business matters You will learn to speak in a way that will help you when you need to make and an swer telephone calls How do l use Telephoning in English? There is a book, divided into eight units, and a set of two aud cassettes or CDs(Compact Discs) Each unit consists of three sections: Listening, Language study and g The Overview on page vll gives a breakdown of the contents of each The following flow chart shows the stages it is necessary to take through each unit