a Receptionist: May i help you? 日Ann: Yes, my name is Ann and工 have a two o'clock appointment with ms. andrea o Brien 口 Receptionist: Please have a seat she'll be with you soon Receptionist: May I help you?  Ann: Yes, my name is Ann, and I have a two o’clock appointment with Ms. Andrea O’Brien.  Receptionist: Please have a seat. She’ll be with you soon