James A.O'Brien Introduction to Information Systems Eleventh Edition 5 Process Categories of e-Commerce Access Control Security Content Management Workflow Management Profiling Personalizing Catalog Management Event Notification Search Management Payment Collaboration Trading James A. O’Brien Introduction to Information Systems Eleventh Edition 5 Process Categories of e-Commerce Catalog Management Access Control & Security Profiling & Personalizing Search Management Content Management Workflow Management Event Notification Payment Collaboration & Trading