Project Quality Management The International Organization for Standardization(iso) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs Other experts define quality based on conformance to requirements: meeting written specifications fitness for use: ensuring a product can be used as it was intended 2021/2/21 P2021/2/21 9 Project Quality Management ◼ The International Organization for Standardization (ISO) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs ◼ Other experts define quality based on ◼ conformance to requirements: meeting written specifications ◼ fitness for use: ensuring a product can be used as it was intended