13-10 Communicating Within Organizations Downward Upward Horizontal Diagonal Communication Communication Communication Communication Communication Communication CommunicationCommunication thatflows from that flows from that flows across that cuts across individuals in individuals at functions in an functions and higher levels of the lower levels to organization. levels in an organization's those at higher organization. hierarchy to those levels in lower levels Official memos, Suggestion boxes, Like between Project avoiding policies, procedures group meetings finance and sales traditional channels Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reservedMcGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13-10 Communicating Within Organizations Horizontal Communication Communication that flows across functions in an organization. Like between finance and sales Downward Communication Communication that flows from individuals in higher levels of the organization’s hierarchy to those in lower levels. Official memos, policies, procedures Upward Communication Communication that flows from individuals at lower levels to those at higher levels. Suggestion boxes, group meetings Diagonal Communication Communication that cuts across functions and levels in an organization. Project avoiding traditional channels