Becoming a Technology-driven firm Developed package tracing systems from 1986 By 1990:UPS Net processing facility which become IT infrastructure to suppor 9 a global network with 3 centralized DBs and a centralized dat deployment ofenterprise-wide application 1993: DIAD Delivery Information Acquisition Device) To capture a customer signature with every delivery and upload data in real time to package information DB Benefit To save each driver 30 minutes per day and collect information about each package and customer(60000 drivers To better understand the profitability of individual customers and packages To make routing and pricing decision To provide the customers with information on their individual shipping habiHuang Lihua, Fudan U Becoming a Technology-driven Firm • Developed package tracing systems from1986. • By 1990: .UPS Net • A global network with 3 centralized DBs and a centralized data processing facility which become IT infrastructure to support deployment of enterprise-wide application • 1993: DIAD (Delivery Information Acquisition Device) • To capture a customer signature with every delivery and upload data in real time to package information DB • Benefit: – To save each driver 30 minutes per day and collect information about each package and customer (60000 drivers) – To better understand the profitability of individual customers and packages – To make routing and pricing decision – To provide the customers with information on their individual shipping habits