Stakeholder: Customer Major Factors Contributing to Customer Value Product/service qualit cost of Ownership .Relationship with Corporation Cycle Time Higl Product Cost Of /Service Ownership Quality Current Performance Cycle Relationship Time with Corp LOW LoW Relative ImportanceStakeholder: Customer Major Factors Contributing to Customer Value: •Product/Service Quality •Cost of Ownership •Relationship with Corporation •Cycle Time High Current Performance Low Low High Relative Importance Cost Of Ownership Product Quality with Corp. Cycle Time /Service Relationship