Terms to Know division of labor (or job ·closed systems specialization) ·open systems Industrial Revolution contingency approach scientific management ·workforce diversity ·therbligs ·entrepreneurship general administrative theory e-business (electronic business) principles of management e-commerce (electronic ·bureaucracy commerce) quantitative approach ·intranet organizational behavior(OB) learning organization ·Hawthorne Studies knowledge management ·system 。quality management 2007 Prentice Hall,Inc.All rights reserved. 2-35Terms to Know • division of labor (or job specialization) • closed systems • open systems p ) • Industrial Revolution • scientific management open systems • contingency approach • workforce diversity • therbligs • general administrative theory i il f t • entrepreneurship • e-business (electronic business) business (electronic business) • principles of managemen management • bureaucracy • quantitative approach • e-commerce (electronic commerce (electronic commerce) quantitative approach • intranet • organizational behavior (OB) • Hawthorne Studies intranet • learning organization • knowledge management • system g g • quality management © 2007 Prentice Hall, Inc. All rights reserved. 2–35