Turnover Costs Pre- turnover costs离职前成本 slower work pace工作效率降低 increased absenteeism缺勤增加 Separation costs分离成本 章 severance pay离职工资 章 unemploy ment costs事业成本 litigation fees诉讼费用 Vacancy costs空缺成本 lost opportunities in sales and service销售与服务机会的流失 章 overtime pay for employees who pick up the slack有关人员的加班工资 ● Recruiting and new- hire processing costs重新雇佣成本 a the direct cost of advertisement and promotional materials, referral bonuses relocation expenses, sign-on bonuses, background checks the wages of employees who recruit, process paperwork, conduct interviews and tours, give tests, train and conduct orientation a the wages of support staff who hook up computers and phones, process identification badges⚫ Pre-turnover costs 离职前成本  slower work pace 工作效率降低  increased absenteeism 缺勤增加 ⚫ Separation costs 分离成本  severance pay 离职工资  unemployment costs 事业成本  litigation fees 诉讼费用 ⚫ Vacancy costs 空缺成本  lost opportunities in sales and service 销售与服务机会的流失  overtime pay for employees who pick up the slack 有关人员的加班工资 ⚫ Recruiting and new-hire processing costs 重新雇佣成本  the direct cost of advertisement and promotional materials, referral bonuses, relocation expenses, sign-on bonuses, background checks  the wages of employees who recruit, process paperwork, conduct interviews and tours, give tests, train and conduct orientation  the wages of support staff who hook up computers and phones, process identification badges Turnover Costs