2.QFD QFD概念 QFD始于“what do customers want?” 称之为“customer attributes”-CAs 如，轿车门的CA为： ■易于打开/Easy to close "斜坡上也能保持打开状态/Stays open on an incline ■雨中不渗漏Does not leak in rain 没有路面噪声/Allows no road noise CAs应该以客户的原话来表述，不能变换措辞。 Created by Peizhong Yang,School of Mechanical Engineering,SJTU 16Created by Peizhong Yang,School of Mechanical Engineering,SJTU 16 2.QFD QFD 始于 “what do customers want?” 称之为“customer attributes” -- CAs 如，轿车门的CA为：  易于打开/Easy to close 斜坡上也能保持打开状态/Stays open on an incline 雨中不渗漏/Does not leak in rain 没有路面噪声/Allows no road noise CAs 应该以客户的原话来表述，不能变换措辞。 QFD概念