安徽科技学院2010-2011学年第二学期《大学英语四级》（统招）期终试卷（A卷) 订… 线 专业 级班姓名 学号 得分 密封线 mCnRScPmtemtiA2mfor When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer's( for it the first n However the faster he or she can expect it to be settled.In such a case,it is usually settled in the consmer's favor,assuming he or she hasa just clair lain in (S4) e.but if they it i and especially when the consumer can demonstrate what is wrong with the item in(S6) done,the cons erwill succeed best by presnting specific information s to what is wrong.rather than by making geneml store manager may advise afao to consumer can go a step further.(S8) 得分 评卷人 PartI Reading Comprehension(40 points)(2points for each) corresponding lener on the Answer Sheet ith a single line though the center. aOGo20arebacdonthetfolowingpae eful ar unprog .h will be met with blank incomprehension of his viewpoint,or even hostility to it. ns0DeaI esights.his pleasure is not ority.Just as the European or Amer an visitor to the Middle as an's nature. or to the Middle East finds cams fascinating be hy the local reside B.they are trange creatures which tohis mind stand for what is romanti and what of enduranc go in the d withou water and withou foo 17.When a visitor to the Middle East talks enthusiastically toa localquintae about camel,he is A trying to impress upon the local acquaintance his general knowledge of animals C ancient middle eas Bveiled women 9 第2页共7页 安徽科技学院 2010~2011 学年第二学期《大学英语四级》（统招）期终试卷（A 卷） ………………………………装…………订…… …线………………………………… 专业 级 班 姓名 学号 得分 …………………………………密…………封…………线……………………………… 第 2 页 共 7 页 Section D（S1-S6 , 1 point for each; S7-S8 , 2 points for each） Directions: There is a passage with eight blanks in this section. You’ll hear the passage read twice. Listen care fully and fill in the blanks with what you have heard. When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (S1) ______ for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (S2) ______ results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (S3) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim. Consumers should complain in (S4) ______ whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (S5) ______, and especially when the consumer can demonstrate what is wrong with the item in (S6)_________. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, (S7) ___________________________________________ But if a polite complaint does not achieve the desired result, the consumer can go a step further. (S8)_________________________________________________________________ PartⅡ Reading Comprehension (40 points) (2 points for each) Directions: There are 4 passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center. Passage One Questions 16 to 20 are based on the following passage: Has it ever struck you that what the tourist considers most picturesque about a country the local resident often thinks shameful and unprogressive? The average visitor to the Middle East finds camels fascinating; either they attract him strongly or they repel him strongly, but in any case, he finds them romantic and full of local color. If, however, he talks enthusiastically about camels to a local acquaintance, hoping to gain favor in his sight thereby, he will almost certainly be disappointed. He will be met with blank incomprehension of his viewpoint, or even hostility to it. It seems to be a fact that familiarity breeds contempt, and that those who seek excitement and romance cannot see it at home, under their noses, but only in distant lands. The Middle Easterner traveling abroad enjoys seeing cowboys and Indians in America, old castles and cathedrals in France, and Gypsies in Spain. It is not because they are unprogressive that he enjoys these sights; his pleasure is not mixed with feelings of superiority, just as the European or American visitor to the Middle East is fascinated by camels and veiled women and ancient buildings not because they make him feel hoe rich and clever he is by contrast, but because they are strange, remote and mysterious, arousing in him feelings of curiosity which are deeply rooted in man’s nature. 16. The average visitor to the Middle East finds camels fascinating because_________. A. they are usually regarded as something shameful and unprogressive by the local resident B. they are strange creatures which to his mind stand for what is romantic and what is local color C. of their powers of endurance D. they can go in the desert at long stretches without water and without food 17. When a visitor to the Middle East talks enthusiastically to a local acquaintance about camel, he is__________. A trying to impress upon the local acquaintance his general knowledge of animals B anticipating disappointment C hoping to gain esteem in the eyes of the local acquaintance D attempting to attract attention from the local acquaintance 18. A tourist from Middle East would most likely enjoy seeing_________________. A camels B veiled women C ancient Middle Eastern buildings D cowboys in America 19 Romance and excitement to the tourists are often identified with alien things in distant lands. He is attracted to them because they__________________. 得 分 评卷人