Case study A case study is an empirical inquiry that investigates a contemporary phenomenon within its real-life context, especially when the boundaries between phenomenon and context are not clearly evident Yin, 2003) The case study is the most common form of qualitative research method in is, as well as other disciplines2 Case Study • A case study is an empirical inquiry that: – investigates a contemporary phenomenon within its real-life context, especially when – the boundaries between phenomenon and context are not clearly evident (Yin, 2003) • The case study is the most common form of qualitative research method in IS, as well as other disciplines